Site Policies - Customer (Beneficiaries) Charter
Customer (Beneficiaries) Charter
King Salman Humanitarian Aid and Relief Centre (KSrelief) portal is a primary channel for interaction with beneficiaries of the Center's services, providing them with easy access to all information and services related to the Center. Through this website, the Center seeks to provide a distinguished user experience that achieves mutual benefit between both parties, while emphasizing transparency and effectiveness in service provision, in addition to developing services and ideas.
1. KSrelief's Obligations
Based on the Center's objectives and strategic vision, the Center is committed to providing innovative and comprehensive digital services through its electronic portal. This charter outlines the Center's obligations towards beneficiaries to ensure the best level of service and maximize the benefits for beneficiaries.
- Assistance and Support
The website provides assistance and support to beneficiaries in a manner that is appropriate to the largest number of visitors, by providing written and multimedia content, detailed information, and links to various forms of assistance, such as frequently asked questions, accessibility, communication channels, inquiries, and complaints.
- Privacy and Confidentiality
King Salman Humanitarian Aid and Relief Centre (KSrelief) is committed to ensuring confidentiality. The privacy of user information is a top priority. Privacy and confidentiality policies are among the terms of use of the King Salman Humanitarian Aid and Relief Center's website. For more information on privacy and confidentiality, please visit the Privacy & Policy of Use page.
- Providing mechanisms for communication and participation
The King Salman Humanitarian Aid and Relief Center is committed to interacting and responding to all inquiries or suggestions received from beneficiaries by visiting the Contact Us Page.
2. Beneficiary Responsibilities
As part of the Center's provision of the best services, beneficiaries are required to assume certain responsibilities that contribute to enhancing their access to these services. Beneficiaries are also required to adhere to a number of responsibilities and standards to achieve the desired goals of this portal, the most important of which are the following:
3. Compliance with Guidelines:
Beneficiaries are responsible for reading and understanding the guidelines provided on the Center's website and for complying with them.